Got questions before booking? Our FAQs cover payment, reservations, trip prep, and more—everything Filipino travellers need to plan with Dybo, clearly and confidently.
Before finalising any travel plans, Filipino travellers often have questions—about booking terms, payments, or what to bring. At Dybo Travel, we believe clarity builds confidence. That’s why we’ve compiled this FAQ page based on real customer queries. Organised into three essential sections—Payment, Reservation, and Preparation—this article provides straightforward answers that reflect our values: personalised support, seamless planning, and transparent service. Whether you’re a first-time UK visitor, a group coordinator, or simply mapping out your dream itinerary, our FAQs help you take the first step with peace of mind.
💳 Transparency in Every Transaction: Your First Step to Worry-Free Travel
At Dybo Travel, we prioritise financial clarity and ease from day one. For many Filipino travellers—especially those travelling as a family, in a group, or from multiple locations—payment questions are top of mind. This section ensures you understand your options, whether paying upfront, via instalments, or using flexible “Buy Now Pay Later” plans. Our straightforward payment processes reflect our broader commitment to hassle-free travel—because the journey should start with confidence, not confusion.
PAYMENT
What are acceptable payment methods?
We accept all major credit cards through Stripe and Revolut and through bank transfer.
How much does it cost to do a private tour?
Our prices vary depending on the destinations and size of the the tour. We provide fully-customized tours based on your preferences. You can set a budget and we can provide you suggestions and offers based on that. Please check our pre-made travel packages and destinations for sample pricing.
How can I pay for my booking?
You can pay for your booking directly through the check out page. For customized tours, we will send you an invoice with payment instructions via email.
📅 Lock in Peace of Mind: Why Early Booking Matters
Securing your spot early isn’t just about availability—it’s about planning with certainty. From cancellation policies to accommodation requests and instalment plans, this section addresses the most practical concerns travellers face. Dybo’s approach combines flexibility with structure: we make space for spontaneity while giving you a solid foundation. Our no-waitlist policy ensures fairness, and our customised support offers room to adapt. Booking with Dybo means you’re never left guessing about next steps.
RESERVATION
Do I have to make a reservation?
Most of our products required reservations to guarantee availability upon arrival, unless indicated otherwise.
What are your terms and conditions?
Our general terms and conditions can be found in our T&Cs page. However, some of our products and services have individual terms and conditions based on the availability and our suppliers’ requirements. Please ensure you have carefully read the T&Cs before sending any payments.
Do you offer installment plans for your tours?
Yes, however, if you make a booking less than 15 days of your trip, we require a full payment. Some of extra services such as visa assistance and attraction bookings, a full payment is required upon reservation.
What is your cancellation policy?
Our cancellation policy varies depending on the products and services purchased. For our tour packages, please see individual cancellation policy as stated in the description. Visa assistance, admin and preparation fees are non-refundable.
Does Dybo Travel have a waitlist for fully booked trips?
We don’t have a waitlist, and all trips are first come, first served. People sometimes cancel at the last minute, so if you have your eye on a particular trip that is sold out, we recommend checking our website again to see if space has become available.
How do I book extra nights of accommodation?
If you’d like to arrive at your joining point hotel early or stick around post-tour to explore, contact us, and we can help you book extra nights of accommodation.
📅 Get Ready With Confidence: Practical Travel Support, Every Step of the Way
From packing lists to travel notes, preparation is more than logistics—it’s about feeling ready. At Dybo, our boutique support ensures you never feel alone in the planning process. This section gives travellers clear expectations about what to bring, where to find information, and how to navigate entry requirements, including COVID-19 updates. Whether you’re a solo traveller or organising for a group, Dybo prepares you with personalised information and hands-on assistance designed for Filipino travellers heading abroad.
PREPARATION
What do I need to bring?
Primarily, we ask our travellers to bring their passport and/or any valid ID to confirm your identity. We may also asked you to bring a print-out your booking confirmations and vouchers for specific activities. We’ll provide you further instructions prior to your arrival as needed.
What are your terms and conditions?
The specific terms and conditions for your trip are clearly outlined in the quotation or customised proposal provided by our team. These include details on inclusions, exclusions, payment schedules, cancellation policies, and supplier-related terms. Our Travel Advisors are always available to walk you through the fine print, answer your questions, and ensure you have full clarity before confirming your booking.
Where do I find my trip notes?
When we confirm your booking, we’ll send you a link with all the necessary information including access to our communication tool.
Are there COVID-19 vaccination or testing requirements on Dybo Travel trips?
From 1 January 2023, Intrepid will no longer require travellers to provide proof of vaccination against COVID-19 (excluding select Polar trips and cruises).
However, we continue to strongly recommend that all Dybo Travel travellers and leaders get vaccinated to protect themselves and others.
Your destination or airline may still require specific proof of testing or vaccination. Please check travel and entry requirements carefully.
🧭 Final Note: Questions Are Welcome—That’s What We’re Here For
At Dybo Travel, we treat every question as a chance to build trust, not just provide answers. Whether it’s your first time travelling abroad or you’re leading a group journey, clarity and confidence are core to our boutique travel service. We don’t just guide you through a booking—we walk with you, from pre-trip questions to on-ground support.
Still curious or need something specific? Reach out to us nd let’s plan your next journey—together.
